AGENCY HANDY VS. QUEUE

Agency Handy vs Queue: Detailed Comparison

Both Agency Handy and Queue offer some similar features and functionalities. However, there are some fundamental differences between these platforms which are as follows.

Target Users

When comparing Agency Handy and Queue, scalability and user experience stand out as critical differentiators. Agency Handy caters to teams of varying sizes with features supporting seamless growth, while Queue is more suited for smaller businesses with simpler operations and limited scalability.

When comparing Agency Handy and Queue, it’s essential to consider their unique approaches to workflows and service alignment.

Agency Handy suits agencies offering bespoke, tailored services that need ongoing collaboration and two-way interactions with clients. 

Its upfront order requirements capture detailed client needs, enabling flexible and efficient execution. This works well for agencies selling complex services that require a consultative approach.

Queue is better for agencies with standardized, self-service offerings that clients can purchase directly online. By gathering input at each task stage, it provides more control but can lead to micromanagement. 

This makes it ideal for agencies with simplified, productized services needing minimal client involvement.

The key difference lies in balancing visibility, workflows, and service models. One prioritizes upfront details and streamlined execution, while the other focuses on granular control, sometimes increasing micromanagement.

The choice depends on your services, workflows, and client engagement style. Evaluate your business model to pick the platform that best fits your goals.

User-friendliness

Agency Handy offers a clean, intuitive interface with easy navigation and a quick learning curve, making it user-friendly for teams of all sizes. In contrast, Queue’s cluttered design and steep learning curve create challenges, particularly for smaller agencies needing a more straightforward experience.

Agency Handy’s interface is thoughtfully designed with a simple, logical navigation structure. The sidebar offers an overview of key features, including services, clients, invoices, and integrations. This intuitive layout ensures users can quickly find the functionality they need.

Queue’s interface, by comparison, feels cluttered and disorganized. Its sidebar includes sections like “People,” “My Service,” and “Workflow Setup,” making navigation overwhelming.

Such scattered organization can make it harder for users to locate and use important features efficiently. 

Overall, Agency Handy has a shorter learning curve, with users typically mastering the platform in under 30 minutes. For agencies looking for a user-friendly platform, the clear organization and ease of use here stand out. 

Queue’s more complex layout can slow down adoption and make onboarding less efficient.

Further Read: Queue Alternatives

Client Acquisition

Agency Handy offers a highly customizable service catalog with multi-package options, direct orders, website embedding, and flexible price visibility. It streamlines client acquisition with tailored bundles. Queue supports cataloging and direct orders but lacks multi-package listings or website embedding.

Agency Handy provides a robust Multi-Package Service Catalog, enabling agencies to list up to three packages per service. This flexibility allows for tailored pricing and bundles, making it ideal for agencies offering diverse service options to clients.

Clients can place direct orders from the service catalog, streamlining the acquisition process. This direct integration reduces friction for potential clients and ensures seamless order placement. This feature is key for agencies looking to increase conversions from their service listings.

Additionally, Agency Handy allows for easy embedding of service catalogs directly onto websites. This ensures a consistent client experience and removes the need for external tools or additional website management. It provides a fully integrated solution.

The platform also offers control over price visibility. Agencies can choose to display or hide pricing for each client, allowing for personalized pricing strategies. This flexibility is valuable for agencies with variable pricing models or those working with specific client budgets.

Queue, while offering both one-time and subscription-based services, lacks the ability to list multiple packages per service, limiting flexibility in presenting diverse offerings. However, it supports direct ordering from the service catalog and also offers service catalog embedding.

Overall, Agency Handy provides a more customizable and flexible approach to service listings with multiple packages, price visibility control, and seamless integration with websites. While Queue offers some similar features, it lacks the extensive customization options and ease of use that Agency Handy offers.

Client Onboarding

Agency Handy offers a robust onboarding process with customizable order forms, intake forms, and proposal/quote capabilities, enhancing client acquisition and experience. Queue, on the other hand, focuses on task-level forms, lacks proposal generation, and is only suited for standardized, productized services.

For client onboarding, Agency Handy offers a more comprehensive solution compared to Queue. Agency Handy provides customizable order forms, intake forms, and proposal/quote capabilities, catering to the needs of agencies.

With Agency Handy, agencies can create custom order forms that include multiple pricing options, add-ons, and self-checkout functionality, streamlining the client acquisition process. Its intake forms also allow for file uploads, enhancing the client onboarding experience.

In contrast, Queue lacks the robust onboarding features of Agency Handy. Queue’s approach is more focused on task-level forms, which can lead to increased micromanagement for agencies.  

Additionally, the platform offers proposal or quote generation capabilities, making it better suited for more standardized, productized services. Its onboarding checklist, which prompts clients to view links and videos, can lead to a more complex setup. 

This approach requires ongoing micromanagement, as it relies on clients completing multiple steps on their own. Unlike more streamlined onboarding processes, it can increase friction and hinder efficiency.

For efficient client onboarding, customizable forms and proposals Agency Handy stands out over Queue.

Order & Task Management

Agency Handy excels with its dedicated Order Management Dashboard that offers detailed progress tracking, filtering, and status updates and allows automating task creation for each service. In contrast, Queue focuses solely on task management with robust features, lacking a centralized order dashboard.

Agency Handy’s standout feature is the dedicated Order Management Dashboard. Each time a client makes a purchase, an order is created. You can also create orders yourself and invite clients to your agency’s client portal. 

The Order Dashboard provides a clear, centralized view of all your agency’s orders. Key details like Order ID, Client Name, Type, Status, Kick-off Date, and End Date are displayed in an organized manner, making it easy to stay on top of everything.

With advanced filtering options, finding specific orders by client, service, status, or date range is effortless. You can even update order statuses directly from the dashboard, ensuring your team stays informed and organized at all times.

Collaboration is a breeze with the ability to add annotations to file uploads. Both clients and team members can comment on files and access version histories. File feedback allows you to restore previous versions if needed.

In contrast, Queue’s client-driven setup requires clients to handle purchases through templates, which can slow down the process. It also lacks a dedicated order management dashboard, relying more on task-level tracking. 

However, the platform offers a detailed task-tracking system with subtasks, assignments, deadlines, priority setting, commenting, labeling, and screen and voice recording.

Then again, its task status updates are basic like “In Progress” and “In Review.” Whereas, Agency Handy shows percentage completion for individual tasks and overall orders.

Overall, Agency Handy has a strong order management system but lacks in certain  task management features that Queue has.

Team Management

Agency Handy offers four predefined roles (Super-Admin, Admin, Manager, Assignee) with clear permissions, ensuring security and easy management. Queue provides customizable roles with selective permissions, offering flexibility but requiring more setup time. Agency Handy is quicker to configure for most teams.

Agency Handy offers four predefined roles for internal team members: Super-Admin, Admin, Manager, and Assignee. Each role is clearly defined, with the Super-Admin having full control, including the ability to add/remove clients and workspaces.

Admins and Managers share most permissions, but Admins can also change team member roles. Assignees, at the bottom of the hierarchy, can update tasks and view the employee directory but have no access to client information.

This role management system ensures the security of client data by controlling access to different areas of the platform based on the role assigned. The intuitive interface allows easy role assignment, management, and filtering through a simple drop-down menu.

Queue, on the other hand, provides highly customizable role creation, giving you complete control over the permissions for each role. You can define multiple roles with selective accessibility, offering flexibility in how your team is structured.

For teams seeking a more personalized role structure, Queue’s customizable roles may be appealing. However, setting up these roles and assigning permissions requires more time and navigation through settings, which may delay the setup process.

Overall, Queue excels in offering granular control over roles. However, Agency Handy’s predefined roles and user-friendly interface provide an efficient and time-saving solution that works for most teams. 

Client Management

Agency Handy offers detailed lead tracking and information management and client profiles with order, ticket, and invoice histories. Plus, tickeing system for support. Queue provides client task boards, files, and billing history, but lacks ticketing and custom forms. However, it offers a central inbox. 

Agency Handy’s CRM offers lead tracking features so nothing slips through the cracks when nurturing leads. Manage lead information and track lead status to make contact exactly at the right time to close deals. 

Moreover, the client list offers comprehensive details like name, email, location, and creation date, enabling agencies to maintain a deeper understanding of their clients. The profiles integrate order, ticket, and invoice histories, giving agencies a centralized view of their client relationships.

A built-in ticketing system adds another layer of efficiency, allowing teams to prioritize issues, streamline communication, and resolve requests quickly. You can attach files and sort tickets by client, assignee, status, or priority for better organization.

Collaboration is seamless, with the ability to exchange comments on tasks, share files, and provide feedback in real-time.

Queue, on the other hand, focuses on making client information accessible with task boards, files, billing history, and timesheets. 

While it doesn’t include a ticketing system, it offers a centralized inbox and website chatbox, making direct communication with clients simple and efficient. It also supports task comments, file sharing, and feedback, giving teams and clients multiple ways to stay connected. 

While Agency Handy emphasizes support and issue resolution, Queue stands out for its versatile communication channels. Both cater to client management needs but in different ways.

Billing & Invoicing

Agency Handy offers invoicing solutions with split payments, automated subscription management, and invoice auto-population, saving agencies time. In contrast, Queue lacks automation, requiring manual invoice creation, and supports PayPal & Stripe and multi-currencies. But Agency Handy offers more options.

Agency Handy offers a more versatile invoicing solution, providing features like split payments and automated subscription management that Queue lacks.

Both platforms integrate with popular payment gateways like Stripe and PayPal. But Agency Handy goes further by also offering Wise integration for manual invoices.

One of Agency Handy’s key advantages is its ability to automatically populate invoice details based on the selected client and order. This streamlines the invoicing process, saving agencies valuable time.

In contrast, Queue requires users to manually input the service amounts for each invoice.

Moreover, Agency Handy’s subscription management capabilities truly set it apart. The platform automatically generates invoices for recurring orders at predetermined intervals, eliminating the need for manual invoicing. This level of automation is notably absent from Queue’s offerings.

For agencies needing comprehensive billing, this platform excels with split payments, automated subscriptions, and easy invoicing. In contrast, Queue provides basic invoicing features for managing payments and subscriptions.

Customization & Branding

Agency Handy excels in email customization with advanced features like DKIM, SPF, SMTP, dynamic content, and pre-built templates for various use cases. In contrast, Queue offers limited email customization, lacking these advanced options. Agency Handy’s tools offer a more powerful solution for brand consistency.

When it comes to customization and branding, Agency Handy outshines Queue with its advanced email customization capabilities.

Both platforms offer similar features, such as custom domains, custom email addresses, custom colors, white-labeled client portal, etc. However, Agency Handy takes it a step further with its comprehensive email customization options.

With it’s email customization tools, you can not only set up a custom email address, but also configure DKIM, SPF, and SMTP settings. This improves email deliverability and engagement. 

Furthermore, it allows for advanced dynamic customization of email content, including variables like company name, client name, and sign-in links.

Adding to this, the platform provides a suite of pre-built email templates, covering various use cases like client onboarding, proposals, task reviews, and invoicing. This out-of-the-box functionality helps agencies save time while ensuring a consistent brand experience.

In contrast, Queue’s email customization capabilities are limited, lacking the advanced features and pre-built templates offered by Agency Handy.

For agencies wanting to take their branding up by a notch, Agency Handy’s email customization tools outshine Queue’s basic options.

Integration & Scalability

Agency Handy offers flexible pricing for agencies of all sizes, ensuring scalability. While it excels in pricing, Queue leads with superior third-party integrations, connecting with tools like Notion, Basecamp, and Asana. For scalability, choose Agency Handy, but Queue offers more integrations. 

When it comes to integration and scalability, the two platforms offer distinct advantages.

On the scalability front, Agency Handy outshines Queue with its flexible pricing plans, catering to agencies of all sizes. From solo entrepreneurs to larger teams, Agency Handy’s plans provide the necessary headroom to accommodate growth.

However, in terms of third-party integrations, Queue emerges as the superior choice. While both platforms support payment gateways like Stripe and PayPal, Queue takes the lead with a wider range of popular tools that Agency Handy misses on. 

This includes productivity and project management tools like Notion, Basecamp, Monday, and Asana. These robust integrations allow Queue users to seamlessly connect their agency workflows and data across multiple software platforms.

For agencies seeking a highly scalable solution with the flexibility to accommodate their evolving needs, Agency Handy’s pricing plans make it the preferred choice. However, for those heavily reliant on third-party tool integrations, Queue’s extensive connectivity options give it the edge.

Pricing Plans

Agency Handy offers more affordable pricing on a per-user basis, making it a great option for agencies of all sizes, despite its higher starting price. On the other hand, Queue is better suited for larger businesses that can invest more, offering a range of advanced features at a higher cost.

Agency Handy Pricing Plans:

Agency Handy provides flexible plans to suit growing agencies with varying team sizes and client needs.

Solopreneur:

• $69/month (billed monthly)
• $49/month (billed annually)
• For up to 3 users, includes unlimited clients, orders, service catalogs, basic onboarding, and order management tools.

Teams:

• $149/month (billed monthly)
• $99/month (billed annually)
• For up to 10 users, it includes everything in the Solopreneur plan, plus team collaboration tools, advanced task management, and client communication features.

Pro:

• $199/month (billed monthly)
• $149/month (billed annually)
• For up to 30 users, it includes everything in the Teams plan, plus advanced reporting, priority support, and more customization for larger teams.

 Queue Pricing:

Queue offers a range offers only two paid plans to choose from with limited internal users. Here are the details.

Free Plan

• 2 team seats, 2 projects, 100MB file upload, 10 uploads, service catalog, custom domain & email, client portal, onboarding checklists, feedback tools, Slack integration, task boards, time tracking on tasks

Growth Plan

• $49/month
• 2 team seats, everything in Free Plan, unlimited clients, 5GB upload size, unlimited projects & uploads, 2TB storage, custom domain, custom email domain, remove “Powered by Queue” branding

Scale Plan

• $149/month
• 5 team seats, everything in Growth Plan, 10GB file upload, dedicated success manager, and priority support
• $15 for each additional seat

Agency Handy Vs Queue: Which Software Should You Choose?

The right choice depends on your agency’s specific priorities and use cases. Evaluate both platforms closely across all criteria to determine the best fit!

Choose Agency Handy If:

• You offer customized, bespoke solutions that require ongoing collaboration and two-way interactions with clients. Agency Handy’s upfront order requirements capture comprehensive client needs, enabling more flexible and efficient execution.
• You prefer an intuitive and user-friendly interface that is easy to navigate and learn, with a seamless trial experience.
• You want to streamline your client acquisition process through the ability to share individual service URLs, making it easier to promote specific offerings.
• You require a robust order management solution with a dedicated dashboard, detailed progress tracking, and a built-in client approval workflow.
• You need advanced team management features, including granular user roles and permissions, for secure and structured collaboration.
• You desire a comprehensive client management system with detailed profiles and a dedicated ticketing system for efficient client communication and issue resolution.
• You want a versatile and automated billing and invoicing solution, including features like split payments and subscription management.
• You prioritize customization and branding capabilities, especially around email communication with clients.

Try Agency Handy Today!

Choose Queue If:

• You offer more standardized, self-service offerings that can be purchased directly online, with less need for ongoing client involvement.

• You prefer a more task-centric approach to project management, with the ability to gather client feedback and annotations at each stage.

• You value the extensive third-party integrations offered by Queue, allowing you to seamlessly connect your agency workflows across various productivity and project management tools.

Wrapping Up

While both Agency Handy and Queue offer robust features, Agency Handy emerges as the more comprehensive and user-friendly platform, particularly for agencies providing customized services that require extensive client collaboration and a streamlined order management process.

You should carefully evaluate their unique needs to determine the solution that best aligns with their business model and operational requirements.