AGENCY HANDY VS. QUEUE

Agency Handy Vs Queue: Detailed Comparison

Both Agency Handy and Queue offer some similar features and functionalities. However, there are some fundamental differences between these platforms which are as follows.

Best Fit

When assessing the suitability of Agency Handy and Queue for agencies, it’s important to consider the distinct approaches each platform takes regarding order management workflows and service model alignment.

Agency Handy is best suited for agencies providing customized, bespoke solutions that require ongoing collaboration and two-way interactions with clients. Its upfront order requirements capture comprehensive client needs, enabling more flexible and efficient execution. This aligns well with agencies selling complex, tailored services that necessitate a consultative approach.

In contrast, Queue is better suited for agencies offering more standardized, self-service offerings that can be purchased directly online. Queue’s approach of gathering client input at each task stage provides additional control but may lead to increased micromanagement. This makes Queue a better fit for agencies selling simplified, productized services that require less client involvement during the sales and delivery process.

The key tradeoff lies in the balance between order visibility, workflow refinement, and service model alignment. Agency Handy prioritizes upfront order details and efficient execution, while Queue offers more granular control over the process but potentially at the cost of increased micromanagement.

Ultimately, the choice between Agency Handy and Queue depends on an agency’s specific service offerings, workflow preferences, and client engagement requirements. Agencies should carefully evaluate their business model and operational needs to determine the platform that best matches their unique characteristics and goals.

User-friendliness

Agency Handy’s interface is meticulously designed, offering a straightforward and logical navigation structure. The sidebar provides a comprehensive overview of all the key features, from services and clients to invoices and integrations. This intuitive layout makes it easy for users to quickly access the desired functionality.

In contrast, Queue’s interface appears cluttered and confusing, with a sidebar that houses disparate sections like “People,” “My Service,” and “Workflow Setup.” This disjointed organization can be overwhelming for users, making it challenging to quickly find and utilize the platform’s capabilities.

Furthermore, Agency Handy’s trial experience is significantly more accessible than Queue’s. While Queue requires users to connect their Stripe account before accessing most features, Agency Handy allows users to explore the majority of its functionalities without any payment integrations. This low-friction onboarding process ensures a seamless and productive trial experience.

Ultimately, the overall learning curve for Agency Handy is far more straightforward, with clients typically requiring less than 30 minutes to fully discover and navigate the platform. In contrast, Queue’s steep learning curve can present a barrier to efficient adoption and usage.

For agencies seeking a user-friendly and intuitive platform, Agency Handy’s clear interface, logical organization, and accessible trial experience make it the superior choice over Queue.

Client Acquisition

While both Agency Handy and Queue offer the ability to create and embed service catalogs, Agency Handy takes the lead by providing the unique capability to share individual service URLs. This gives agencies using Agency Handy a significant advantage in terms of client acquisition.

Agency Handy’s feature to generate and share direct links to specific services empowers businesses to easily promote their offerings through channels like marketing campaigns, social media, and email. Clients can then access detailed information about the service, including pricing and key details, without having to navigate through the full catalog.

In contrast, Queue lacks this granular URL-sharing functionality, restricting agencies to only sharing the full catalog page. This makes it more challenging to highlight individual services and drive conversions from targeted promotion.

The ability to share single service URLs is a powerful client acquisition tool that sets Agency Handy apart. Agencies looking to streamline their sales process and improve the visibility of their service offerings will find Agency Handy’s capabilities in this area to be a clear advantage over Queue.

Client Onboarding

For client onboarding, Agency Handy offers a more comprehensive solution compared to Queue. Agency Handy provides customizable order forms, intake forms, and proposal/quote capabilities, catering to the needs of agencies.

With Agency Handy, agencies can create custom order forms that include multiple pricing options, add-ons, and self-checkout functionality, streamlining the client acquisition process. Its intake forms also allow for file uploads, enhancing the onboarding experience.

In contrast, Queue lacks the robust onboarding features of Agency Handy. Queue’s approach is more focused on task-level forms, which can lead to increased micromanagement for agencies. Additionally, Queue does not offer proposal or quote generation capabilities, making it better suited for more standardized, productized services.

For agencies seeking an efficient and tailored client onboarding experience, Agency Handy’s order forms, intake forms, and customizable proposal/quote features provide a clear advantage over Queue.

Order Management

For order and project management, Agency Handy offers a more robust solution compared to Queue with its dedicated “Orders” dashboard, client approval workflow, and detailed order progress tracking.

Agency Handy’s key advantage lies in its dedicated Order Management Dashboard, where agency owners can directly create orders on behalf of clients after discussions. This allows for faster capture of key project details, compared to the client-driven approach in Queue where clients must set up purchases themselves through provided templates.

Agency Handy’s Order Dashboard provides a centralized view of all orders, displaying crucial details such as Order ID, Client Name, Type, Status, Kick-off Date, and End Date. Advanced filtering options enable agencies to easily find specific orders by client, service, status, or date range. Additionally, Agency Handy allows users to change order statuses directly from the dashboard, keeping teams organized, informed, and in complete control of their projects.

In contrast, Queue lacks a dedicated order management dashboard, relying more on task-level tracking.

While Queue offers task status updates like “In Progress” and “In Review,” it does not provide the same level of detailed progress tracking as Agency Handy, which includes percentage completion for each task and the overall order.

Furthermore, Agency Handy features a built-in client approval workflow, ensuring that tasks cannot be marked as “Done” until the client has reviewed and approved the work. This streamlines the collaboration process and ensures client satisfaction.

For agencies seeking a more comprehensive and efficient order and project management experience, Agency Handy’s centralized dashboard, advanced filtering, status updates, and client approval workflow make it a more robust choice compared to Queue’s more limited task-centric approach.

Team Management

When it comes to team management, Agency Handy outshines Queue with its robust user role and permission system.

While Queue offers basic team management features, Agency Handy takes it a step further with its comprehensive role-based access controls. Agencies can assign specific roles to their team members, such as Super Admin, Admin, Assignee, and Manager, each with pre-defined permission sets.

These granular permissions cover a wide range of actions, including creating and updating company reports, managing departments, configuring custom fields, and controlling access to various platform features. 

This level of control and security is notably absent in Queue’s more limited team management capabilities.

Moreover, Agency Handy’s team management allows for seamless user management, enabling agencies to add new members, change roles, and remove users as needed. This flexibility and attention to data security make Agency Handy the superior choice for agencies seeking a secure and well-structured team management solution.

In contrast, Queue’s basic team management features leave agencies more vulnerable to potential data access issues, making Agency Handy the clear winner in this category.

Client Management

Agency Handy’s client management capabilities outshine Queue, providing more detailed client profiles and a dedicated ticketing system.

Agency Handy’s Client List offers comprehensive details like name, email, location, and creation date, enabling agencies to maintain a deeper understanding of their clients.

In contrast, Queue limits client information to basic details like name and email.

Moreover, Agency Handy’s client profiles integrate order, ticket, and invoice histories, giving agencies a centralized view of their client relationships. Queue lacks this holistic client detail view.

Complementing its robust client profiles, Agency Handy includes a dedicated ticketing system that allows agencies to efficiently resolve client issues. Agencies can set ticket priorities, facilitate client-team communication, and even attach relevant files – features absent in Queue. Tickets can also be filtered by client, assignee, status, and priority for better organization.

For agencies seeking a sophisticated client management solution, Agency Handy’s detailed profiles and dedicated ticketing make it the superior choice over Queue’s more limited client information and communication tools.

Feedback & Collaboration

Queue excels at gathering feedback during projects through its click-to-comment capabilities across 30+ file types including live websites. The ability to tag team members, add due dates, track versions, and integrate comments into PM tools makes structured collaboration easy.

Agency Handy focuses mainly on fundamental textual and file attachment feedback abilities as it doesn’t gather client requirements at each task stage to avoid micromanagement.

Billing & Invoicing

Agency Handy offers a more robust and versatile invoicing solution, providing features like split payments and automated subscription management that Queue lacks.

While both platforms integrate with popular payment gateways like Stripe and Wise, Agency Handy goes further by also offering PayPal integration.

One of Agency Handy’s key advantages is its ability to automatically populate invoice details based on the selected client and order. This streamlines the invoicing process, saving agencies valuable time.

In contrast, Queue requires users to manually input the service amounts for each invoice.

Moreover, Agency Handy’s subscription management capabilities truly set it apart. The platform automatically generates invoices for recurring orders at predetermined intervals, eliminating the need for manual invoicing. This level of automation is notably absent from Queue’s offerings.

For agencies seeking a comprehensive and efficient billing and invoicing solution, Agency Handy’s advanced features, including split payments, automated subscription management, and seamless invoice creation, make it the clear choice over Queue’s more limited invoicing capabilities.

Customization & Branding

When it comes to customization and branding, Agency Handy outshines Queue with its advanced email customization capabilities.

While both platforms offer similar features, such as custom domains, custom email addresses, custom colors, white labeling, etc, Agency Handy takes it a step further with its comprehensive email customization options.

In Agency Handy, users can not only set up a custom email address, but also configure DKIM, SPF, and SMTP settings to improve email deliverability and engagement. Furthermore, Agency Handy allows for advanced dynamic customization of email content, including variables like company name, client name, and sign-in links.

Adding to this, Agency Handy provides a suite of pre-built email templates, covering various use cases like client onboarding, proposals, task reviews, and invoicing. This out-of-the-box functionality helps agencies streamline their communication with clients, saving time and ensuring a consistent brand experience.

In contrast, Queue’s email customization capabilities are limited, lacking the advanced features and pre-built templates offered by Agency Handy.

For agencies seeking a robust and customizable platform to elevate their brand and communication, Agency Handy’s comprehensive email customization tools make it the clear choice over Queue’s more basic offerings.

Integration & Scalability

When it comes to integration and scalability, the two platforms offer distinct advantages.

On the scalability front, Agency Handy outshines Queue with its flexible pricing plans, catering to agencies of all sizes. From solo entrepreneurs to larger teams, Agency Handy’s plans provide the necessary headroom to accommodate growth.

However, in terms of third-party integrations, Queue emerges as the superior choice. While both platforms offer integrations with payment gateways like Stripe and Wise, Queue takes the lead with a wider range of popular productivity and project management tools, including Notion, Basecamp, Monday, and Asana.

These robust integrations allow Queue users to seamlessly connect their agency workflows and data across multiple software platforms, enhancing overall productivity and efficiency. In contrast, Agency Handy’s integration capabilities are more limited in this area.

For agencies seeking a highly scalable solution with the flexibility to accommodate their evolving needs, Agency Handy’s pricing plans make it the preferred choice. However, for those heavily reliant on third-party tool integrations, Queue’s extensive connectivity options give it the edge.

Pricing Plans

When it comes to pricing, Agency Handy outshines Queue by offering a more diverse and flexible range of plans to accommodate agencies of all sizes.

Agency Handy’s pricing structure features three distinct plans: Solopreneur ($49/month), Teams ($99/month), Pro ($149/month), and custom “Enterprise” plan. This tiered approach allows freelancers, small agencies, and larger enterprises to select the plan that best fits their team size and budgetary needs, with the ability to support up to 30 users on the Pro plan.

In contrast, Queue maintains a more simplistic pricing model, offering a single plan at $49/month that includes 2 team seats. While Queue does have an Enterprise-level plan available, the pricing is custom and not readily available on their website.

Notably, the average per-user cost for Agency Handy’s annual billing is $10.4/month, significantly lower than Queue’s $24.5/month. This cost-effectiveness, combined with the flexible plan options, makes Agency Handy the more attractive choice for agencies seeking a scalable and budget-friendly platform.

For agencies of all sizes, from solo entrepreneurs to larger teams, Agency Handy’s pricing structure provides the necessary flexibility and value to support their evolving needs. This clear advantage over Queue’s more limited pricing options positions Agency Handy as the superior choice for agencies seeking a cost-effective and scalable solution.

Agency Handy Vs Queue: Which Software Should You Choose?

The right choice depends on your agency’s specific priorities and use cases. Evaluate both platforms closely across all criteria to determine the best fit!

Choose Agency Handy If:

• You offer customized, bespoke solutions that require ongoing collaboration and two-way interactions with clients. Agency Handy’s upfront order requirements capture comprehensive client needs, enabling more flexible and efficient execution.
• You prefer an intuitive and user-friendly interface that is easy to navigate and learn, with a seamless trial experience.
• You want to streamline your client acquisition process through the ability to share individual service URLs, making it easier to promote specific offerings.
• You require a robust order management solution with a dedicated dashboard, detailed progress tracking, and a built-in client approval workflow.
• You need advanced team management features, including granular user roles and permissions, for secure and structured collaboration.
• You desire a comprehensive client management system with detailed profiles and a dedicated ticketing system for efficient client communication and issue resolution.
• You want a versatile and automated billing and invoicing solution, including features like split payments and subscription management.
• You prioritize customization and branding capabilities, especially around email communication with clients.

Try Agency Handy Today!

Choose Queue If:

• You offer more standardized, self-service offerings that can be purchased directly online, with less need for ongoing client involvement.
• You prefer a more task-centric approach to project management, with the ability to gather client feedback and annotations at each stage.
• You value the extensive third-party integrations offered by Queue, allowing you to seamlessly connect your agency workflows across various productivity and project management tools.

Ultimately, the choice between Agency Handy and Queue depends on your agency’s specific service offerings, workflow preferences, and client engagement requirements.

Agency Handy’s comprehensive feature set and user-friendly interface make it the better choice for agencies seeking a streamlined and efficient platform that aligns with their customized, consultative service model.

However, Queue may be the preferred option for agencies focused on more standardized, self-service offerings and those heavily reliant on third-party tool integrations.

Wrapping Up

While both Agency Handy and Queue offer robust features, Agency Handy emerges as the more comprehensive and user-friendly platform, particularly for agencies providing customized services that require extensive client collaboration and a streamlined order management process.

You should carefully evaluate their unique needs to determine the solution that best aligns with their business model and operational requirements.