Privacy Policy

Privacy Policy for Agency Handy

Last Updated: 20/2/2025

At Agency Handy, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines the information we collect, how we use it, and the measures we take to safeguard it. By using our services, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

We collect personal information necessary to provide our services, including:

• Name
• Email address
• Billing information (when making purchases)
• Contact details
• Any other personal information you voluntarily provide through our website, applications, or customer service interactions.

Usage Data

To improve our platform’s functionality and user experience, we collect:

• IP address
• Browser type and version
• Time zone
• Pages visited on our website and app
• Clickstream data
• Referring URL
• User interactions and behavior on our platform

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze user behavior and enhance your experience, including:

• Google Analytics
• Usermaven
• Microsoft Clarity
• Datadog

You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services
• To process payments (via Stripe and PayPal)
• To communicate with you regarding your account and orders
• To analyze usage patterns and improve platform functionality
• To send relevant notifications, including feedback, updates, and reminders
• To comply with legal obligations and resolve disputes

3. Third-Party Services

We share your information with third-party providers to enhance our services:

Payment Processors:

• Stripe and PayPal: Securely collect and process payment details.

Analytics Providers:

• Google Analytics: Understands website traffic and user behavior.
• Usermaven: Analyzes user engagement and app usage.
• Microsoft Clarity: Tracks user interactions with website content.
• Datadog: Monitors application performance and usage data.

Communication and User Interaction:

• Intercom: Facilitates customer support and in-app messaging.
• Brevo: Manages email communication, including newsletters and notifications.

Form and Survey Collection:

• Tally: Collects user feedback, surveys, and form submissions.

These third-party services have their own privacy policies. We encourage you to review their policies to understand how your information is handled.

4. Data Retention and Deletion

We retain your data only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights:

• Access: Request access to the personal data we hold about you.
• Correction: Request updates or corrections to your personal information.
• Deletion: Request the deletion of your personal data.

To exercise any of these rights, contact us at support@agencyhandy.com.

5. Security Measures

We take appropriate technical and organizational measures to protect your personal data, including:

• Encryption
• Firewalls
• Secure server storage

While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

6. Your Data Rights

You have the following rights regarding your personal data:

• Access: Request to view the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data.
• Objection: Object to certain uses of your personal data, such as marketing.

To exercise your rights, please contact us at support@agencyhandy.com.

7. International Data Transfers

Agency Handy operates globally, and your data may be transferred and processed outside your home country, including in jurisdictions that may not have the same level of data protection laws. By using our services, you consent to the transfer and processing of your data as described in this policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Monitor activity on our platform
• Improve user experience
• Analyze trends
• Track user movements across the site

You can configure your browser settings to refuse cookies or indicate when a cookie is being sent. However, refusing cookies may impact the functionality of some parts of our platform.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware of inadvertently collecting data from a child under 13, we will delete that information promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Agency Handy
Email: support@agencyhandy.com
Website: www.agencyhandy.com

This Privacy Policy reflects our commitment to safeguarding your privacy and ensuring responsible data handling practices. By continuing to use Agency Handy, you agree to this Privacy Policy and the processing of your personal data as described herein.

Would you like any further adjustments or additions?